SP Recharge ("we", "us", or "our") provides mobile recharge, DTH, and bill-payment services through our website and Android app. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. By creating an account or using our services, you agree to this policy.
Information We Collect
- Account details — your name, mobile number, and email address, provided when you register.
- KYC information — where required by law, identity documents or photographs you choose to upload for verification.
- Transaction data — records of recharges, bill payments, wallet top-ups and withdrawals, including amount, operator/biller, and transaction/order IDs.
- Device & technical data — device model, operating-system version, app version, IP address, and a push-notification (FCM) token used to deliver alerts.
- Contacts (only when you choose) — when you tap "pick from phonebook" to recharge a number, the Android contact picker opens on your device and only the single number you select is used to fill the form. We do not read, upload, or store your contact list.
How We Use Your Information
- To process and deliver recharges, bill payments, and wallet transactions.
- To verify your identity and prevent fraud, misuse, and unauthorised access.
- To send transaction confirmations, service updates, support responses, and push notifications.
- To provide customer support and resolve disputes.
- To comply with applicable legal, tax, and regulatory obligations.
App Permissions
- Notifications — to send transaction status and important account alerts. You can turn these off in your device settings.
- Contacts (picker only) — to let you choose a number to recharge, as described above. No contact data is transmitted to our servers.
- Files / Media (picker only) — to let you select and upload KYC documents through your device's document picker.
How We Share Information
We share only what is necessary to deliver the service:
- With payment gateways, telecom operators, and BBPS/bill partners to complete your transactions.
- With regulators, law-enforcement, or other authorities where required by law.
We do not sell your personal data, and we do not share it for third-party advertising.
Data Security
Information is transmitted over secure, encrypted (HTTPS) connections and processed through authorised partners. We apply reasonable technical and organisational safeguards to protect your data against unauthorised access, alteration, or disclosure.
Data Retention
We keep your information for as long as your account is active and as needed to provide the service, and thereafter only as required to meet legal, tax, and regulatory obligations.
Account & Data Deletion
You can request deletion of your account and associated personal data at any time. See our Delete Account Policy for how to request it and what happens to your data.
Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a revised effective date.
Contact Us
For any privacy question or request, email admin@soterpay.com or call +918001183094.